GW gavinwarren.dev
GAVIN WARREN·IT SUPPORT & SYSTEMS·REMOTE

PROFILE / ACTIVE

Gavin Warren

IT Support & Systems Portfolio

Home Lab • Networking • Remote Support • Troubleshooting

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PROBLEM SOLVER · SYSTEM BUILDER

Complex problems are just systems waiting to be understood.

I build practical IT experience through real infrastructure—then troubleshoot, document, and improve what I create.

See the work Contact me

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Seeking 100% remote opportunities

TrueNAS SCALE Tailscale secure access Synology DSM Windows support Networking fundamentals Documentation & recovery

01 / ABOUT

I learned IT by building the systems I needed.

What began as a need for dependable storage and secure access away from home became a working lab where I deploy services, trace failures, test solutions, and document what I learn.

My background in customer service, sales, content production, and storytelling shapes how I approach support. I listen first, communicate clearly, and stay with a problem until the person on the other side can move forward.

I’m building toward remote IT support and service desk work, with a longer-term path into Microsoft cloud systems, endpoint management, and automation.

01

Understand

Define the symptom, scope, and system before changing anything.

02

Isolate

Test one variable at a time and follow the evidence.

03

Resolve

Apply the safest practical fix and verify the result.

04

Document

Make the solution understandable and repeatable.

02 / SKILLS

Practical capability.
Clear direction.

Current skills are separated from the technologies I’m actively learning—because honest proof is more valuable than a long list of claims.

01

Systems

Windows environments, TrueNAS SCALE, Synology DSM, storage organization, and self-hosted applications

02

Networking

Local networking, remote connectivity, Tailscale, VPN concepts, service access, and endpoint testing

03

Support

Issue isolation, step-by-step troubleshooting, user communication, workflow documentation, and follow-through

04

Professional

Customer service, sales, writing, visual communication, adaptability, fast learning, and project ownership

CURRENT LEARNING PATH

Support fundamentals to cloud systems.

  1. 01Microsoft 365
  2. 02Entra ID
  3. 03Intune
  4. 04Azure
  5. 05PowerShell

03 / HOME LAB

One lab.
Real operating lessons.

A personal environment for learning storage, networking, remote administration, service deployment, and troubleshooting through direct use.

LAB_TOPOLOGY.GW OPERATIONAL
01

Dedicated server

28 TB

Raw NAS capacity

04

Connected system areas

100%

Hands-on ownership

04 / SELECTED WORK

Systems built to solve
real personal needs.

Each project is presented around the objective, the implementation, and the operational skill it helped me develop.

PRJ01

INFRASTRUCTURE · STORAGE · SELF-HOSTING

TrueNAS Home Server

Repurposed a Dell OptiPlex 5040 SFF into a dedicated TrueNAS SCALE server for storage, remote connectivity, and self-hosted applications. Defined clear storage paths and validated service access across the environment.

  • BuiltDedicated server and SSD storage pool
  • ConfiguredApplication storage and access paths
  • PracticedDeployment, testing, and recovery
PRJ02

NETWORKING · REMOTE ADMINISTRATION

Secure Remote Access

Configured Tailscale to reach the home lab securely from remote devices, creating a practical foundation for administering services while traveling.

  • ConnectedPrivate device-to-device access
  • ValidatedRemote services and endpoints
  • LearnedVPN and connectivity troubleshooting
PRJ03

BACKUP · ARCHIVE · INFORMATION DESIGN

Synology Archive System

Prepared a Synology DS1817 with seven 4 TB WD Red drives as an organized backup and archive destination for long-term media and project preservation.

  • TestedDrive health and readiness
  • DesignedFolder and lifecycle architecture
  • PlannedMetadata-preserving workflows
PRJ04

MEDIA SERVICES · WORKFLOW AUTOMATION

Personal Media Environment

Deployed and organized Jellyfin for movies, television, and reference content. Built repeatable ingest conventions and resolved path, import, metadata, and playback issues.

  • OrganizedMultiple purpose-built libraries
  • ResolvedPath and import mismatches
  • VerifiedMetadata and playback behavior

05 / TROUBLESHOOTING

The fix matters.
So does the reasoning.

Short case notes showing how I move from symptom to diagnosis, resolution, and verification.

CASE 001 Media imports stuck in queue RESOLVED

SymptomA completed file appeared in the service queue but would not import into the intended library.

DiagnosisCompared the destination with the application’s expected storage path and traced a mapping mismatch.

ResolutionCorrected the path mapping, validated access, and confirmed the file appeared properly in Jellyfin.

CASE 002 Playback micro-freezes in browser RESOLVED

SymptomVideo playback paused briefly at irregular intervals while the server remained available.

DiagnosisIsolated variables by comparing the same content across network conditions and playback clients.

ResolutionVerified smooth playback in the dedicated desktop client, isolating the practical issue to the browser path.

CASE 003 Duplicate library artwork RESOLVED

SymptomStandalone thumbnail images appeared as duplicate media items inside the library.

DiagnosisReviewed the ingest output and confirmed artwork was stored beside each video as a separate file.

ResolutionRevised the workflow to embed thumbnails into the media file and remove the standalone image.

06 / CONTACT

Let’s solve something
worth solving.

I’m looking for a 100% remote opportunity in IT support, service desk, or SaaS support where curiosity, communication, and follow-through matter.

Email Gavin hello@gavinwarren.dev